Rental Terms and Conditions

Rent A Car In Greece Rental Terms and Conditions:

Reservations:

All reservations are based on a vehicle category and not on a certain car model. In case of no availability for a confirmed reservation, SKG Rent A Car reserves the right to offer a vehicle of a higher category to the customer with no extra charge.

Renter’s qualification:
To rent a car from SKG Rent A Car, the renter must:

- Be over 23 years old to qualify for the groups A, A2, B, C, C1, C2 and have a valid driving license issued at least one year ago.

For all other car groups, the renter must be over 25 years old and have a valid driving license issued at least 3 years ago.

Age Requirements:

                Minimum age is 23 years old.

                Maximum age is 72 years old.

For the age groups 21-23 and 72 - 80 a young/senior driver fee will be applied, which will depend on the selected vehicle category.

- Have a valid Greek, European (for E.U. countries) or International (for countries that don’t belong to the E.U.) driving license. For driving licenses which are issued outside the E.U. a valid tourist Visa will also be required.
- Have a valid personal credit card, Visa – MasterCard, issued under the driver’s name.

Collision Damage Waiver (C.D.W.)
All rentals are covered by C.D.W insurance that limits the Renter’s responsibility for his legal share of any damage caused at the vehicle:

a) up to 850.00 € for car groups Α, Β, C, C1

b) up to 980.00 € for car groups A2, C2, D

c)  up to 1250.00 € for car groups D2, E, E2, K

d) up to 1750.00 € for car groups RR2, R1

e) up to 2000.00 € for car groups V1, WD, WW

All the above apply only if any traffic laws were not violated (for example violation of red light or STOP sign, illegal overtaking, driving under the influence of alcohol etc.), or while driving on non-paved road. 

Full Damage Waiver (F.D.W.)

The renter can be exempted from the payment of the deductible or reduced to half deposit by paying an additional amount daily.

The F.D.W. is only valid if the company is notified at the event of any damage or accident, otherwise the renter is liable for the total cost of the damage.

Note: None of the above insurances cover damage caused by violations of traffic regulations, as well as damage to tires, mirrors, lights, underbody damage and in the interior, as well as damages caused while driving under the influence of alcohol or on non-paved road.

Even if the customer chooses the F.D.W. he must present a valid credit/debit card so that the company can block the specified by the car category deposit as guarantee.

Theft Protection (T.P.)
All rentals are covered with Theft Protection Insurance, while the renter is exempted of responsibility for the theft of the car.
Note: Theft Protection (TP) is not valid in case of driver’s negligence. Also, in case of vehicle theft, the renter is responsible for the total value of the vehicle if the car keys are not returned.

Insurances

All SKG Rent A Car vehicles are insured:

a) against liability to third parties (excluding driver) for death and injury up to 1.220.000,00 € per victim.
b) material damages to third parties (excluding the SKG Rent A Car vehicle) up to 1.220.000,00 €
c) Personal Accident Insurance (P.A.I.) coverage is provided to the driver for death, partial or total bodily injury, up to  15.000,00 €.
If the SKG Rent A Car vehicle is damaged or stolen by renter’s culpability or negligence, the renter will be liable, up to the total commercial value of the car at the time of the accident or theft.

Exceptions in CDW and FDW:

Charges for any of the damages written below will be charged directly to the client, regardless whether he chose C.D.W. or F.D.W., the most important are the following: Car Antenna, ashtrays and car closet, damage to car lock, loss or damage to keys, windshield wipers, glass, mirrors, wheels, tires, interior of the car, spare key and car jack, hubcap, lights, gas cap, damage to upholstery of a car, damages to the roof, damages caused by roof rack and any luggage on it, extreme dirtiness in a car, underside damage, damage due to negligence, tire punctures and burst tires, fuel errors, damage to child seats and baby seats, lack of electricity because of forgotten turned on electrical devices, loss of car documents, loss of registration plate. The car rental company, in any case, is not obligated to replace a flat tire or replace a vehicle due to any music device malfunction that might take place during the rental agreement period (radio, CD/mp3 player, etc.).

Any damaged or stolen personal belongings that were in the rented vehicle are not reimbursed by any insurance type.
Towing costs are not covered by any insurance.
SKG Rent A Car will not refund any telephone, taxi or hotel costs.
SKG Rent A Car will not be held responsible for anyone driving under the influence of alcohol/drugs, causing willful damage, off road driving, driving without care and attention or damages caused by negligence, and traffic violations.
The client will accept direct responsibility in respect of such claims.
Any unnoticed accident or damage to the vehicle may be interpreted as negligence. This may result in a charge to the client.

Guarantee:

The amount blocked/collected for guarantee is generally the vehicle excess, for damages that the insurance does not cover, road traffic code violation fees and for any differences at the fuel level or any other damages. The credit card will need to be issued, from a bank institue, under the name of the main driver.

Payment Methods:

SKG Rent A Car accepts the following payment methods: via credit/debit cards Visa, Master-Card, by cash. Amex, Revolut and Electronic cards will not be accepted.

Vehicle collection:

- When collecting the vehicle all renters need to have:
1) A valid driving license and a passport or ID-Card.
2) A credit or debit card issued under the main driver’s name, or the required amount of money in cash.
-When collecting the vehicle, the renter will be given a Rental Agreement which he is obligated to check, read the terms and conditions and then sign it. The Rental Agreement will show all services and insurances provided as well as any extra services/insurances that the renter might request with their relevant charges.
- It is very important that the renter checks and reports any existing damage on the vehicle in order to avoid any charges regarding damage caused by a previous renter.

Only authorized drivers registered on the Rental Agreement are allowed to drive the rental vehicle. Damage caused by unauthorized drivers is not covered by any insurance type.

The company reserves the right to refuse a rental to renters who are considered unfit to drive or do not meet eligibility requirements.

If your flight is due to arrive later than the time you booked the car for, you must contact the office. The company is not liable to repay the rental cost if you fail to collect the vehicle in the agreed time. Please note that even though you insert your flight number in your reservation you must always inform us in case of delay. However, we can not guarantee that the vehicle we still be available.

One Way fee:

If the customer decides to return the car to a different location than the one he picked it up from an extra fee may apply. This fee varies by location and distance.

Out of Hours Service Charge:

The out of hours service is available with an extra charge of 25€ - 30€.

Fuel Policy:

The Renter is obligated to return the vehicle with the same amount of fuel it had when collected. In the case of returning the vehicle with less fuel, the renter will be charged with the fuel difference and an extra refueling fee. No refunds are issued for vehicles returned with more fuel than when collected.

No-show:
In case the renter fails to collect the vehicle on the agreed rental start date and time without any written or telephone notification, SKG Rent A Car will cancel the reservation after 1 to 2 hours. SKG Rent A Car reserves the right not to reimburse the deposit.

Cancelation policy:
7 days prior to arrival no cancellation fee is required. Less than 4 days until the arrival a cancellation fee is required which is equal to the deposit issued at the time of reservation/confirmation. This applies to the period June to September.

For the remaining period of the year, the cancellation notice is 48 hours prior to the arrival. In case the renter has chosen to purchase the free 24-hour cancellation (during the periods when it is available) then the cost charged for this service is non-refundable.

Refunds:

No refund will be given for any unused period of the Rental Agreement, nor will it be credited for any future use.

Rental Extension:

If the renter wants to keep the vehicle longer than the initially agreed period, he will have to contact by phone the SKG Rent A Car location from which he picked up the car in order to extend his Rental Agreement and sign the new Rental Agreement. Rental extensions may not always be confirmed as they are not always possible.

Across the border rental:
An advanced written authorization from SKG Rent A Car is required as well as a valid personal credit card for guarantee. The cost for issuing the Green Card and International Road Assistance will be paid by the renter, as well as the additional costs for the rental period, which depend on the booked vehicle category and the time of the season.

Transfer by Ferry boat

Allowed only after prior written consent by the company and under special conditions. Additional charges may occur. Please note that any damage to the vehicle in transit will not be covered by any insurance. In case of an accident or mechanical problem, the car transportation back to the mainland (SKG Rent A Car branch) is the renter’s responsibility and he must cover all the expenses.

Road Assistance

SKG Rent A Car vehicles are covered with 24hrs Road Assistance. Contact details will be provided to you at the station. 

Vehicle Replacement

Between 48 and 72 hours in Greece.

In case of a car replacement that is not due to a mechanical fault, the customer will be charged with the delivery fee. The fee may vary depending on the location where the replacement will take place. 

Additional Charges:

Minimum rental
One day. After the 25th rental hour, an additional day will be charged.

Additional Driver
Extra charge for each additional driver: 3.00 € per day

Equipment
GPS, Baby/child seat and snow chains are available only upon request and come with an extra cost.

Incident Administration Fee
In case of an accident the renter is charged with the incident administration fee which ranges from 40€ to 90€. This amount is non-refundable.

Administration Fee for fines
The renter is liable for the payment of all traffic fines that may occur during the car rental period. In case the renter does not pay the fine(s) and SKG Rent A Car intervenes to the procedure, there will be an Administration Fee (for the fine) of 25.00 € additional to the fine’s cost.

Removal of License Plates
In case of removal of license plates, the renter will be charged for the whole period which will be required until the receipt of the license plates from the competent service.

Loss or damage of key
In case of loss or damage of car key during the rental, the driver is liable for following charges:
a)150,00 €  for car groups A, A2, B, C, C1, C2
b)200.00 €  for car groups D, D2, E, E2, K
c)250.00 € for car groups F, R1, RR2, V1, W, WW

Damage after using non-authorized accessories

For all rental vehicles of the SKG Rent A Car only the use of authorized accessories is permitted, which are also rented from our company. If any third-party GPS, child seats, snow chains or other accessories are used, and damage is caused then the renter is fully liable for the resulting costs of the repairs that need to take place.

Car cabin
You must return the vehicle in the same condition as you receive it. In case the renter returns the vehicle and its cabin has stains and requires a biological cleaning procedure (i.e. animal hair, sand etc. on car seats or car floor or luggage compartment etc.), he will have to pay the amount of 40 to 90 €. In case of any other damage incurred by the renter (e.g. burns etc.) there will be relevant charges according to the type of damage. 

Accident:

In case of an Accident the Renter is obliged to inform the company as well as the police and to present the Police Accident Report to the station upon return of the vehicle to the station. Otherwise no insurance coverage is applicable.

Rent A Car In Albania Rental Terms and Conditions:

1.Preliminary lease conditions: The leasing contract is signed by the client that has reserved the car, and not by an unauthorized person. You are required to provide all the necessary information such as driving license, voucher ,valid credit card ,passport and the payment.

2.The vehicle: Vehicle conditions you can write before departure, any visible damage to the car is not marked by us. We do not accept complaints that were not reported at the time of departure. The vehicle of Skg rent a car Albania are not allowed to be driven off road, in un-asphalted/unpaved roads. In case the costumer will be driven in above mentioned roads the penalty will be 500 euro Vat incl. Smoking is strictly not allowed in the rented vehicle. In case of smoking in vehicle or in case of dirt of animal(pet) the Renter will charged a full cleaning of the car at minimum 150 ,00 Euro plus Vat. In case of excessive cleaning from dirt the renter will be charged 30-150 Euro Vat incl.(Skg rent a car Albania will provide photos as proof for this charge).

3. Vehicle usage: You can drive the vehicle outside the territory of Albania only with international driving permit. Cross border fee cost 50 euro per border + 5 euro/day for the days that the vehicle is outside Albanian territory and is allowed in Bosnia and Herzegovina , Croatia , Kosovo , Montenegro , Macedonia. In case that the costumer will drive out of Albania without our permit will be charge an extra of 400 euro Vat incl. Costumers who travel abord undertake the responsibility to resolve itself any difficulties that may face. In any crashes or incidents that may happens during the drive outside Albania. You should take the responsibility to use the vehicle carefully, and to bring it in the Albanian territory in order to have full assistance from the company. Skg rent a car Albania is responsible for 24-hours road assistance only in Albanian territory and only in case of breakdown of the car itself. In case of road assistance Skg rent a car Albania will assist you within 24 hours. In case of accident in and outside Albanian territory the client should provide to the rental office the police report in English language.

4.Lease duration:

4.1 Definitions and calculations

The lease holder agrees to return the car to the company on the date specified in the contract. The leasing contract is divided in to 24 hour period. If you want to keep the car longer than period specified in the contract, you have to notify the company within 24 hour before drop off : grace period is up to 1 hour after drop of time so no fee will be charge, if the vehicle is returned more than 1 hour after the drop off time the costumer is liable to pay full day of the rent. The renter will be not refunded in case od returning the vehicle before the signed date of the contract.

4.2 When the customer postpones the rental contract without notifying the company , there is a penalty of 200 euros.

4.3 End of the contract

The contract expires when the car , the keys and the documents to Skg rent a car Albania agent. In case an accident expires when the client submits the completed police report. Until that time all the days will be calculated as rental time.

5.Payment: The lease holder must proceed with a payment at the moment of pick up . Payment by credit card is an option (Visa,Mastercad ). In case of credit card payments , Skg rent a car Albania is responsible to maintain the confidentiality of the card data.

I ATHORISE SKG RENT A CAR ALBANIA TO CHARGE MY CREDIT CARD FOR:

5.1 The deposit amount is obligatory and depends on the relevant category of vehicle rented.

1. In case of purchasing S.C.D.W ( full collision damage waiver) with zero excess the deposit will be used only in cases of damages that are not covered by the S.C.D.W.

2. In case of breaking all the offenses and road violations, and for fines ecived for disobeying the traffic rules , within the Albanian territory or abroad.

5.2 For the cdw insured costumers for the damages caused by the client and in case of theft for 20 % of total cost of the car.( not more than the amount blocked from the credit car according to the rented car), and in case of breaking rules of article n 7. If there is no damage , theft or any penalties the deposit is returned 100 % in 25-30 days work after drop off the car and after check the database of police of the state for possible fines and penalties.

6.Legal obligations, protocols and pocedures:

6.1 The lease holder is responsible for all the traffic fines received in Albanian territory or abroad. In case of deposits from Credit Card ,Skg rent a car Albania holds directly the vale of the damages, penalties, the interests , administration fees for every penalties and any other liabilities not paid by the client. In case of an accident , after the police inspection the lease holder should immediately inform Skg rent a car Albania office.

6.2 The renter hereby confirms that in case of damages the value will be assessed according to the Damage Matrix made available to him at the time of the check out or a repair order from legally registered repait shop.

7.VEHICLE INSURANCE:

7.1 The cdw include : covering the total damages over the guaranty deposit (depends from relevant car groups),covering of the theft ( do not cover).

7.2 The cdw does not include : Crashes , scratches , tires and glasses , underneath interior , mirrors , parking damages , fire explosion , lighting and natural catastrophe damaged vehicle transfer from the accident place to an authorization service of Skg rent a car Albania and everything written in article 7.

The S.C.D.W ( Super collision damage wavier) insurance is optional and is extra charge to be paid locally.

7.3 The insurance purchased by the costumer on the desk includes only the damages which are ticket on the main page. By signing this agreement the costumer agrees to the below description of each damage.  

7.4 The S.C.D.W does not cover : The damages which are not ticked on the main page of this agreement.

The damages ,tires burnout, steel wheel , engine damages and oil or gasoline damages as a result of bad fuel . Damages on the clutch kit. Damages of the car made by an unauthorized driver. Damage incurred inside the cabin of the vehicle . Loss of the key , loss of the vehicle documents, driving off road and all the damages caused from lease holder under the effect of alcohol and drugs , heavy traffic violation and every think written in article 7 .

7.5 The S.C.D.W does not cover in case that the client does not provide the police report for any accident, collisions or scratches that happened and the proof from the state police for not being under effect of alcohol od drugs.

7.6 In case of missing fuel the costumer has to pay 2 Euro /liter and 5 euro for the service. In case that you return the car with more fuel the company do not refund you.

8. Traffic fines/tickets: The lease holder pays for the total value of all the tickets finds received during the rent period and administrative costs for solving penalties caused from the fines. The lease holder pays 150 euro in case of lose the vehicle key and 50 for each day that the car can not be used cause of the key( max 300 euro ). Max 150 euro for tire damages ( depend the category of car). In case of losing car plates and car documents the lease holder is obliged to pay 350 euro. The lease holder pay 200 euro if loss GPS.

9. OUT OF HOURS : Out of hour’s deliveries or collections(08:30 – 23:00) will apply with an extra charge of 30 euro.

10. The customer is obliged to provide the police report for any kind of damage or accidents otherwise he/she will be liable for the full amount of damage.

11.Safeaty and security : In order to protect our customers and to protect our company the vehicle that you have rented have a GPS TRACKING SYSTEM.

Terms and Conditions and Prices are subject to change without notice.

The Terms and Conditions, delivery charges and car exemptions may vary from station to station.

The Terms and Conditions may vary depending on the agency through which a reservation is made. For the exact Terms and Conditions, please refer to the website of the respective agency.

The above-mentioned rates include V.A.T. and Airport Taxes

All traffic fines resulting from violation of the Greek traffic law are for renter’s account.

The courts of Thessaloniki or another court or point designated by the SKG Rent A Car company are exclusive responsible for any dispute settlement for all the cars rented from our company.